FAQ

  • Why Timeless AV

    Why Timeless AV

    Put simply we are passionate about Bang & Olufsen, we live and breathe it everyday. We love the performance and the gorgeous looks that every Bang & Olufsen piece exudes. We work tirelessly to reinvest in more and more stock so when you come to us you can be sure the item you have seen here on our website is in stock and available for immediate dispatch. We do not advertise items that we do not actually hold in stock. This allows us to test, prepare and where necessary service our products.
    We are one of the few registered Limited companies within the pre owned Bang & Olufsen industry meaning every step of the purchasing process is recorded and carried out professionally every time no matter how big or small your order.

  • buying

    Buying

    We never simply move products on. Instead we take each item and address it in a personal way. On receipt  of any Bang & Olufsen product we fully test it not for five minutes but for anything up to a day to ensure its in perfect working order. If a product needs service or maintenance of any sort we deliver it to our preferred B&O service centre which ensures any work is recorded and any parts replaced are official B&O parts, we never do in house repair or service of any sort giving both us and our customers piece of mind. The next step is to thoroughly valet the items returning them where possible to as near as possible to a new product.

  • Selling

    Selling

    We are a small company driven to be the best at what we do in the most professional way possible in the case of buying your pre-loved B&O items it all starts with your communication to us. We will always offer an immediate price and no later than next working day collection. We are happy to de install your equipment before safely packing it into B&O boxes ready for transit. We always pay by cash on the day and pride ourselves on being fair honest and trust worthy.

  • Warranty

    Warranty

    We always put a parts and labour warranty with our products ranging from 6-12 months. In the unlikely event that your product fails within the warranty period we ask that you return it to us at your cost. We will pass it to our service center to be evaluated and repaired. We will then send the item back to you. Please note that warranty does not cover extreme use, screen degradation or damage due to fire or breakages.In extreme overseas claims there is a possibility to have the item repaired by a local B&O service center once a report has been attained from the local B&O service center we would then pass this to our service center for validation and to obtain a quote for repair, in this instance we would pay for the cost of the repair at the local B&O service center up to the amount quoted for by our repair center here in the UK. Please note the warranty on our products is not transferable so if you sell a product that we have supplied you within our warranty period it will not be covered by us once paid for by the new owner. These terms are subject to change at anytime without prior notice.

  • Shipping

    Shipping

    The final step is packing and shipping your order. We pride ourselves on being the very best at packing your new products. We use brand new original B&O packaging, our normal practice is to reinforce the B&O packaging to improve durability in transit and again as standard practice we wrap all items in black pallet wrap to improve security of your precious order. We work closely with a bespoke packaging supplier for all our ancillary  packaging items to give us industry leading protection and security on each and every item shipped.
    We have regular custom from all over the world shipping on a regular basis to every corner of the globe.

    Please be advised that Timeless AV Ltd cannot accept orders returned due to customs issues in your country. Please check custom requirements if you are at all unsure of any import taxes etc before placing your order. Re-stocking can be agreed in certain circumstances but a re-stocking charge will be applied at 25% of order value after 4 weeks and 50% after 8 weeks of invoice date. Anything after 8 weeks is exempt.

  • Visit Us

    Visit Us

    Youre welcome to come and view our stock at anytime. Come and have a coffee and bring your favourite CDs or DVDs or iPod and experience the product yourself before taking it away.

Great service, great item. I would recommend to all. They sound amazing! A+++++ [UK]
ding-50 - Bang & Olufsen Beolab 4000 Active speakers